Terms of Service & FAQs

Are you bonded and do you have liability insurance? Yes, we are fully bonded and insured. A cleaning company is not legitimate if they don't have insurance!

Do you have Workman's Compensation Insurance?  Absolutely! In fact, don't allow any cleaning service into your home unless they are insured. Doing so opens you up to litigation if a cleaning technician gets hurt in your home.

Do your cleaning technicians speak English? It's important to me to be able to communicate with my tech in case I have questions or want to give a specific instruction, etc.

We get asked that question often.  I am proud to say that one of the things that sets our company apart from our competition is that our cleaning techs are legal residents of the U.S. and speak, read, and write English.  

Do I need to be home when you arrive?  Generally, no. In fact, because of liability purposes, it would be best if you and your family are not home when we clean.  If you choose to provide us with a key, that would be the easiest way for us to gain access to your home on your scheduled cleaning day.

What should I do to prepare for cleaning service?

a.  If you have anything that could possibly break sitting on a table that needs to be dusted, please remove it.

b.  If there are a great number of toys in an area that needs to be vacuumed or mopped, please put the toys in a basket so that the cleaning techs can work faster. 

c.  Laundry should be placed in a laundry basket or taken to the laundry room, as opposed to being thrown on the floor.  Clothes on the floor are in the same category as toys.  We ask that the family put those things away as it adds to the amount of time it takes us to clean the home. 

NOTE:  If a family continuously leaves toys and/or clothes or other items laying around on the floors, we will double the price to clean the home.  Picking up such items adds to the labor and the time in the home. Also, leaving such items on the floor is a liability to employees so we ask that the home owner not leave items on floors.

d.  Place fresh linens on the beds if you would like us to remake the bed with clean linens.  If we do not find linens on the bed, we will just remake it with the same linens.  Please do not expect us to look for linens as this would be time consuming and we do not know which linens fit which bed etc.  

e.  Because we wipe and/or dust picture frames, please check to ensure that they are on sturdy hooks.  Likewise we do clean mirrors, so double check to ensure that the mirrors are on sturdy hooks.

I understand that your "Deep Cleaning" is the initial cleaning and that it's the more expensive cleaning. Well what if my home is already pretty clean and I only need "maintenance" cleaning?  Your maintenance fee is much lower, right?

Yes, our maintenance cleaning fee is significantly lower than our initial cleaning fee. We only accept maintenance customers who used us to do the first cleaning and I'll tell you the reason.  We have gotten calls from people who say that their condo or house is clean but simply needs a little maintenance. Then, when we go out, we are struck by the amount of dust and webs.  Dirt on the doors. Fingerprints all over the place, dusty floor bases, dirty windows, etc.  What many people consider "clean" is nowhere near what a professional maid service views as clean. 

Even in cases where people indicated that they had another maid service cleaning the house, but is looking to switch, we still see a home that needs a deep cleaning.  In fact, if the client were satisfied, s/he would not be searching out another company.  So, with that in mind, we only take on customers who allow us to do the initial "deep cleaning" and then we will start with maintenance cleanings if the customer so desires.  

What cleaning services aren’t included in your maintenance cleaning?   Laundry, dish washing, ironing, exterior window cleaning, outside cleaning.  If there are a few dishes in the sink, we will go ahead and wash them so that we may clean out the sink itself. However, we do not wash loads of dishes.

Do you clean windows? - Yes and no.  If you want to have expert window service, please contact a window company that specializes in cleaning windows.  They will clean the inside and outside windows.  What we do here is spot clean only inside windows that are reachable. 

Do you arrive at the time you indicated?  We clean between the hours of  8:00 a.m. to 5 p.m.  If you are the first client on schedule that day, we can pretty much guarantee you an on time arrival, however due to traffic and unexpected running over of time in another home, we cannot guarantee an exact arrival time.  We do, though, tend to arrive around the same time regularly, give or take 30 minutes.  We will call if we anticipate being very late. 

What if I need to reschedule or cancel an appointment?

You can reschedule or cancel an appointment by calling us at (678) 557-3795 or sending us an email at info@contemporarybutler.com.  There is no charge for cancellations made with 48 hours notice. However, we charge a $50 fee for cancellations made with less than 48-hour notice.   As you know, we reserve your slot especially for you.  Without notice, it is very difficult for us to fill that time and we’d like to ask that you please give us at least 48-72 hours notice of any cancellation.  We do, however, understand that emergencies can happen and if you need to cancel last minute, you can avoid this charge by rescheduling within the next few days.  If you are canceling for more than one cleaning up to a month for any reason (such as vacation travel), an additional $25 - $50 will be added to your next cleaning.  This is to allow for the extra time we will need to bring your home back up to maintenance cleaning ready. 

What happens if my routine cleaning falls on a holiday?

The only days that we do not provide service are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.  Depending upon where those days fall in the week, we may occasionally not provide service on the day immediately preceding or following (i.e., a Monday or Friday).  We will make every effort to reschedule you if your service falls on any of those holidays. 

We know that many of your may travel or have company around those holidays and may need to adjust your cleaning day.  Please let us know as soon as possible of any adjustments/cancellation so we can use your slot to accommodate others.  As you know, we reserve that time especially for you.  Without notice, it is very difficult for us to fill that time and we’d like to ask that you please give us at least 48-72 hours notice of any cancellation.  If you are canceling for more than one cleaning up to a month for any reason (such as vacation travel), an additional $25 - $50 will be added to your next cleaning.  This is to allow for the extra time we will need to bring your home back up to maintenance cleaning ready. 

How are keys stored?  Client keys are stored securely and separately from client folders and address information.  They are locked away and only business owners have access to them. They are distributed on cleaning day to our trusted employees who have passed background checks---and returned at the end of the day to the owners.

What forms of payment do you accept?  Payment is due at the time of service. We accept checks made out to Contemporary Butler.  We ask that the check or cash be left in a clearly marked envelope on the kitchen counter.  If you would like to pay by credit card, please contact us and we can set that up through PayPal.

What happens if a check bounces?  We understand that things happen, and we give you the benefit of the doubt that you would never purposely write a bad check.  If a check bounces, there is a $25 fee, plus you would need to pay us for our service with either a money order or cash.

If a second check bounces within 3 months of the first bouncing, we will request to be paid by money order, cash or set up a credit card payment through PayPal.

Do I need to provide any cleaning products or equipment?

Residences & Real Estate Companies:  No, Contemporary Butler supplies all 'natural' and 'green' environmentally safe and friendly cleaning products.  The only thing we ask you to provide are toilet brushes by each toilet and the garbage bags used in your home. 

Commercial properties: Companies may or may not be expected to supply their own cleaning products depending upon their individual needs. That is something we would need to discuss.   

What happens if a maid breaks something in our home?  If we break something within your home, we will immediately inform you.  Rest assured that we have insurance and will make every effort to replace the item pay you for loss or repair. 

Important Note: Our staff are not allowed to touch obvious valuables such as crystal, collections or curio cabinet interiors.  If you wish to add on the cleaning of the inside of china and/or curio cabinets, we ask that someone within your home remove the items within and put such items in a safe place.  We also ask that you put away anything of sentimental value that could possibly break, as we would rather our cleaning techs not touch such an item.  Because of the value of computers, plasma television screens and other electronic devices that have plugs/wires, we have asked our techs not to clean those items beyond a general “dusting”.

Your on site estimates are good for how many days? It depends.  Because the condition of homes change as the days pass by, our estimates are generally good for 21 days. 

Do you offer real estate cleaning?

Request a quote here!

Call us today for a free evaluation and
we will devise a service program designed to fit your needs.
678-557-3795
info@contemporarybutler.com

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